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Claim Filing Deadlines for Shipping Coverage

Your policy requires claims to be filed promptly after a shipping incident.

Deadlines:

  • Damaged or missing items marked delivered: File between 5–15 days after delivery.

  • Packages presumed lost: File between 7–30 days after the last tracking update.

  • Doorstep theft: File a police report within 7 days and include it with your claim.

Late claims may not be covered.