Filing a Shipping Policy Claim

If your shipment is lost, damaged, or stolen, you can file a claim online through the Customer Portal.

Steps:

1. Log in to the Customer Portal.
   
   
2. Select your policy and click “File a Claim.”
   
   
3. Provide all required details and upload:
   
   
   • Proof of ownership
     
     
   • Proof of value (invoice, receipt, or appraisal)
     
     
   • Shipping/tracking documentation
     
     
   • Photos of damage (if applicable)
     
     
4. File within the required claim deadlines (see Claim Filing Deadlines).
   
   

Additional notes:

• If the loss is due to doorstep theft, you must file a police report within 7 days and submit it with your claim.
  
  
• Respond promptly to any requests for additional information to avoid delays.